Error message when installing an eSIM

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If you encounter an error message when installing an eSIM, there are several potential reasons why this might be happening. Here are some common causes and solutions:

  1. Incorrect QR Code: Make sure you are using the correct QR code for your eSIM plan. Double-check the QR code you are scanning to ensure it matches the plan you have purchased.

  2. Device Compatibility: Some devices may not support eSIMs. Verify that your device is compatible with eSIMs before attempting to install one.

  3. If you continue to have issues: If you're still experiencing problems, take a screenshot of the error message and contact our support team for assistance.

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